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Black Friday - I'm thinking of ordering, how do I qualify?

With our Black Friday promotion you can receive a Black Friday voucher to spend on future purchases by placing a qualifying order.

You must use the same email address/account when placing qualifying order.

There is a limit on the amount of vouchers you can qualify for (please see the Terms & Conditions for further details).

There are no brand exclusions and the spend can be inclusive of full price and/or sale items.

Please note that qualifying spend does not apply to:

  • Orders placed before or after the Promotion Period
  • Pre-order items
  • GAME consoles
  • The full value of any purchase made using another promotion or discount code (e.g where a product is subject to a buy one get one free offer or discounted, only the amount paid will be included in the Qualified Spend)
  • The value of any gift card, voucher or credit note
  • The purchase of any gift card 
  • Delivery charges

If items from a qualifying order are cancelled for a reason not requested by you this does not affect your eligibility. However, if a cancelation is requested by you, this will affect your eligibility.

The promotion will run from 22nd November 2024 until 11:59pm 5th December 2024.

The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.

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Black Friday - I've placed my order, when will I get my voucher?

For Online Orders:

Here is what to expect after placing your order...

  1. Once the Black Friday promotion ends (from 5th December 2024), we will automatically assess your order to confirm if it qualifies for the promotion.
  2. We will send a further email to you at that time to confirm if you qualified.
  3. If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 9th December 2024 (please allow up to 7 working days from the date of order dispatch/ collection).

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.

For In-Store Orders:

You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers.

Your Black Friday voucher can be redeemed when shopping online or in-Store from 9th December 2024, and it will remain valid for two years.

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Black Friday - Did my order qualify?

If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria-

  • Your order was placed between 00:01 (GMT) 22nd November 2024 and 23:59 (GMT) 5th December 2024, with a total above the qualifying amount (see Terms & Conditions). 
  • Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total.
  • GAME consoles are also excluded from the qualifying total. If included in your order, their value will not be counted.
  • The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply.
  • You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit.

All Vouchers are valid from 9th December 2024 for two years.

The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.

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Black Friday - When can I use the Black Friday voucher?

Black Friday vouchers can be used from 9th December 2024 & will be valid for 2 years.

You can redeem your voucher when shopping online or in-store.

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Black Friday - What if I return an item?

If an order qualifies for a Black Friday voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend.

If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return.

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Last Orders for Christmas

Please see below for the recommended order dates to ensure delivery before Christmas.

While orders placed after these dates may still arrive in time, we cannot guarantee this.

UK DeliveryLast Date for Guaranteed DeliveryOrder Before
Standard Delivery19th December23:59
Express Delivery - 48 Hours21st December21:00
Next Day Delivery by DPD
22nd December21:00
Next Day Delivery by Evri22nd December
21:00
Oversized Delivery (Light & Large)19th December
23:59
Oversized Delivery19th December23:59
2 Man Delivery13th December23:59
Overseas & International DeliveryLast Date for Guaranteed Delivery
Australia5th December
Austria
13th December
Belgium13th December
Bulgaria4th December
Canada10th December
China11th December
Croatia7th December
Cyprus14th December
Czech
14th December
Denmark11th December
Estonia
5th December
Finland10th December
France15th December
Germany14th December
Greece5th December
Hong Kong
11th December
Hungary14th December
India11th December
Ireland15th December
Israel9th December
Italy13th December
Japan6th December
Latvia
1st December
Lithuania5th December
Luxembourg13th December
Malaysia9th December
Malta14th December
Netherlands13th December
New Zealand5th December
Norway1st December
Poland8th December
Portugal
9th December
Romania13th December
Singapore11th December
Slovakia14th December
Slovenia7th December
Spain12th December
Saudi Arabia11th December
Sweden9th December
Turkey6th December
United Arab Emirates (UAE)
11th December
United States of America (USA)7th December
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Delivery Options

You can choose between these delivery options:

Delivery OptionsOrder BeforeDelivery TimesCost
Standard Delivery23:593 to 7 days£4.99
Express Delivery
21:0048 hours£7.99
Next Day Delivery21:00Next day£9.99
Next Day Delivery by DPD21:00Next day£11.99
Click & Collect
Spend £100 and receive a £5 voucher to spend in-store. 
*Terms Apply
23:59
3 to 7 days£4.99
Oversized Delivery (Light & Large by EVRI)23:593 to 7 days£9.99
Oversized Delivery23:593 to 14 working days£19.99
2 Man Delivery23:593 to 14 working days£39.99
Bank / Public holidays are not included.
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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.


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Tracking Delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

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Customs charges and import duties

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you. 

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Wrong/Faulty item received

We’re sorry to hear there are issues with your order.

Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.

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I'm missing items(s) from my order

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

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Why has my order/item(s) been cancelled?

Sorry your order or item(s) have been cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don't match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged.


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My order has been cancelled, but it appears that I have still been charged

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

The time might depend on your banks processes. 

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I haven't received my gift card

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.

If you still can’t find it, please contact us and we will be happy to help.

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My item is incomplete (Missing parts)

We're sorry to hear there is a problem with your item.

Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

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My item is damaged

We are sorry to hear your item is damaged.

If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.

Please  include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further. 

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