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Delivery FAQsWhy is my order late?
We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:
- During busy periods - when a sudden high volume of products needs to be shipped.
- Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
- Bad weather – when it may be more difficult for products to be shipped around the country.
We will keep you informed by email on the progress of your order.
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