Come possiamo aiutarti?

We're sorry to hear that you haven't received your package. The driver may have delivered it to a safe place or to a neighbor.

Check the exterior of your property: the package may have been left in a safe place. It's also a good idea to check the delivery information in the tracking system, as any images of the delivery captured by the driver may help you identify where the package was left.

We also ask you to check with your neighbors, as the driver may have left the package with them.

If, after checking the above, you still need assistance, please contact our Customer Service who will be happy to assist you.